Use Two Browsers, When Working With Multiple Google Accounts

Google has been providing single login access, to (almost all) Google services, for many years.

Properly maintained, we can have one Google account, which lets us access all services, using one login. The single login approach is a convenience, when all of the services, which we use, are part of the same Google account.

The single login approach becomes a challenge, when some of the services, which we use, are part of different Google accounts. As owners of Blogger blogs, there are some scenarios, where we have to deal with two different Google accounts simultaneously.

• Accessing non Blogger applications, like Google Apps.
• Recovering account / blog control.
• Transferring control of a blog.

When we have to deal with two Google accounts, simultaneously, the single login approach becomes a problem.

Frequently, when you request assistance with a problem which involves your Google account, we'll start by advising you to

Clear cache, cookies, and sessions (yes, all 3) - then restart the browser.

This advice is neither ceremonial, nor pedantic - it's practical. And, it solves more problems than you would believe.

That simple advice works - because many problems are caused by the Google account login cookie, which is used to retain login status from application to application, within the various Google services which we may use. This is how Google provides single login to their various services.

That simple advice works best when we care only about the Google service immediately visible - and it requires careful maintenance of cookies filters. In cases where two services - or two Google accounts - are involved, you'd need to switch between account / service, rapidly and repeatedly. Rapidly logging out of one account, to login to another account, is both exhausting and technically unsafe.

Rapidly logging out then back in, to various Google accounts, creates odd symptoms, like the well known monolithic error

You have logged out from another location. Do you want to log in again?

Who among us has been able to correctly answer this simple query properly, without undue rise in blood pressure?

Another problem with clearing cookies, routinely, is that not all browsers allow selective clearing of cookies. Many have observed problems with non Google websites, after solving a Google problem which involves

Clear cache, cookies, and sessions (yes, all 3) - then restart the browser.

Yes, there are websites outside the Googlesphere!

If we need to work with two Google accounts, simultaneously, the only safe technique is to use two browsers, simultaneously. Since the Google login cookie is created separately, in each different browser, use of two browsers lets us maintain two Google sessions, simultaneously, without interaction between the two.

Since no two browsers are alike, we know realistically, that using two different browsers should not be done routinely. Many blog owners have a most favourite, and a least favourite, browser - and won't willingly use a different browser except when absolutely necessary.

Fortunately, many modern browsers, to retain their own customer base, allow for multiple sessions - where cookies and other preferences and settings can be maintained separately. Chrome has the "Incognito Window", and Firefox has "Private Browsing" - both of which let you, temporarily, setup a second browser session, with separate cookies, preferences, and settings.

In most cases, then - and if you are using Chrome or Firefox - when we advise you to

Clear cache, cookies, and sessions (yes, all 3) - then restart the browser.

you should be able to, alternately,

Activate a second browser session, when you are not currently using a second session.

In cases where you are currently using a second browser session, the advice would be more correctly phrased

Close the current second browser session, then start a new second browser session.

This advice would flush all current cookies, preferences, and settings which could possibly involve multiple Google accounts, and avoid various problems with Blogger and non Blogger applications.

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Making Blogger Run Properly, On Our Computers

One of the biggest problems with Blogger, right now, is how we allow Blogger to run, on our computers.

We protect our computers from threats - known and unknown - using layered security. Right now, some of us are protecting ourselves too carefully - and we are seeing the results, with problems in Blogger.

The Blogger application, which we use to maintain and publish our blogs, runs on our computers.

We get Blogger program code from the Blogger servers, and we run the Blogger code on our computers. The Blogger code includes two essential components - cookies (settings, which control how the programs run), and scripts (the programs themselves).

If we want to run the Blogger code on our computers, we have to let Blogger and Google load cookies, and run scripts, on our computers.

If we can trust Blogger to host our blogs - on their computers, we need to trust them to run their code - on our computers. We need to configure our cookie and script filters, on our computers and networks, to trust Blogger and Google.

• In our browsers.
• On our computers.
• On our networks.

Cookie and script filters are found in many places - and all filters must be configured, properly. Click here for instructions on configuring your browser filters.

If Blogger Engineering is to spend their time, developing and maintaining Blogger, we have to support their efforts. We have to setup our computers properly - so Blogger will run, properly.

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Confusion From The Message "You have logged out from another location."

This month, we have a small flood of reports, from blog owners who are seeing the latest monolithic error.

You have logged out from another location. Do you want to log in again?

This error has actually been reported previously - but in smaller volume - for some time. It appears to be similar in nature to a previously reported problem, "Conflicting Edits".

The problem appears to possibly affect anybody who has logged in to Blogger - and it appears to be persistent, and has inspired imaginative measures, from some blog owners.

The basic error condition, "You have logged out from another location.", has actually been around for many months.

Advice from Blogger Support staff, as occasionally provided, is reasonably simple.

If you are still receiving this error please clear and cookies, refreshing the page and log-in again.

Observing a lack of consistent success, from the latter advice, I recommend a more deliberate procedure.

1. Check cookie and script filters.
2. Clear cache, cookies, and sessions (all 3).
3. Restart the browser.
4. Click on the link below, to login to Blogger.

https://www.blogger.com

However one attacks the problem, when seen, it's not producing a lot of happy blog owners. Unfortunately, until Blogger Engineering permanently fixes the underlying problem, the temporary solution requires action by the blog owners affected.

If you follow the above advice, and continue to see this error, I suggest that you try a combination of affinity testing and of differential testing - then report the problem and a summary of your diagnostic tests, in Blogger Help Forum: Something Is Broken.

The anger expressed by some blog owners, repeatedly seeing "You have logged out from another location.", appears to resemble what was seen after the Blogger melt down of May 2011. That problem started during the week of May 9 - 13, when Blogger blog maintenance was impossible for over a week.

I, myself, am used to seeing this message - once or twice a week. I almost always have one or more browsers logged in to Blogger / Google, with various tabs opened to Blogger, FeedBurner, GMail, Google Groups, and / or Webmaster Tools.

With multiple tabs opened to various Google applications, it's a fairly simple (though not enjoyed) task to simply close all Blogger tabs, open one new tab targeting "http://www.blogger.com", and watch as the login session present under FeedBurner, GMail, Google Groups, and / or Webmaster Tools, refreshes into the newly opened Blogger tab.

The problem this month appears to be more persistent than my personal observations - and supposedly continues even through browser, and computer, restarts. Follow the above advice, please - then report your observations in detail. And please, be patient with the helpers who respond.

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Stats And The "Don't track ..." Option, Used With Multiple Browsers And Shared Computers

The controversial nature of Stats and the "Don't track ..." option, which requires a third party cookie to enable the option to work, continues. Even with all possible cookie filter properly set, and a consistent cookie clearing policy established, some blog owners persist in reporting that there are problems with Stats inconsistently observing the setting to not track their pageviews.

Not all blog owners realise that the Stats "Don't track ..." cookie is unique to each different browser - except when cookies are shared between computers. Some browsers use cookies which are maintained as part of the personal profile, on the local computer - and some people may have cookies which are shared between multiple computers.

• Computers which are shared by multiple people may have multiple sets of cookies.
• Computers which are part of a local network may have a single set of cookies, per person, shared across multiple computers.
• Some blog owners may use multiple Blogger accounts.

Each of these possibilities will create differing cases where the Stats "Don't track ..." cookie, like other cookies, may or may not be present when a given person is surfing to the blog in question - and which will cause Blogger to count (or to not count) pageviews from the browser being used.

Some computers are owned by, and used by, multiple people. The operating system will encourage each different person to maintain her / his own settings and styles, and to identify herself / himself when starting the computer. The settings and styles are maintained in a personal profile - and most browsers maintain the cookies as part of the personal profile. If two people, who share a computer, also share a blog, each person will have to select "Don't track ..." consistently - or face having inconsistent counting of pageviews, when reading the blog.

Some local networks, where various computers are shared and used locally, may use profiles which are maintained in common between the various computers. Changes to the profile (including cookies), made on one computer, may transfer to other computers. Clearing or setting cookies on one computer may affect presence of the same cookies, on another computer - and may again cause inconsistent counting of pageviews, against blogs involved.

Some blog owners may use multiple Blogger accounts. Similar to the issue of blogs shared by different people / used on shared computers, blogs read on computers used by people with multiple Blogger accounts will have the "Don't track ..." cookie present, irregularly. This, too, will cause inconsistent counting of pageviews.

Finally, as noted, clearing of cookies will affect presence of the "Don't track ..." cookie - and will cause unexpected counting of pageviews. This inconsistency will be more common with computers shared by multiple owners, and with computers shared across a local network.

Many blog owners use only one browser, and one computer - and own and use their own computer, exclusively. Any blog owner, noting inconsistent effectiveness of the "Don't track ..." option, however, may do well to at least consider the above issues, occasionally.

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Blog Readers Report Comments, Supposedly Published Using A Mobile Computer, Appear To Disappear

Recently, we've been seeing a few problem reports in Blogger Help Forum: Something Is Broken, mentioning mobile computers and problems publishing comments on Blogger blogs.

My readers tell me that they can't comment on my blog, using an iPad. Comments disappear, when they try to publish them.

As with a previously explored problem with comments on a non mobile computer, this problem may involve unfamiliarity with the publishing sequence.

The dialogue involved in publishing a comment, when using a desktop computer with a full size display and a non mobile Blogger template, is not simple. Depending upon the various commenting options selected by the owner, the publishing sequence may be even more complex. Blog owners may need to consider the additional details involved in comment publishing, when using a mobile computer.

Using Blogger on a mobile computer involves various compromises - and the comment publishing process on a mobile computer even more compromises.

• The small display size, on a mobile computer, makes finding the various controls involved a challenge. Both the small size of everything involved, and the necessity of repeatedly scrolling around the screen, looking for the controls used in comment publishing, is frustrating.
• The "mobile template" is an attempt to make up for the small display size. The mobile template puts the various controls on a series of displays, with various buttons and links used to move from display to display.

People unaccustomed to the sequence of steps involved in the comment publishing process may not see all of the controls required, when using a mobile computer. Neither the wide non mobile template, nor the deep mobile template, displays the comment publishing sequence easily. People who are not very experienced with the comment publishing process, in general, might become confused with the displays.

As an example, let's look at the basic comment entry dialogue. So simple - when you are used to it, and can see all of the components.

• On a desktop / full function display, you'll see an entry box, and a "Publish" button beneath the box. You use the keyboard and / or mouse to enter text into the box, then click on the "Publish" button.
• When the required display space is larger than the physical screen space, you'll have a horizontal and / or vertical scroll bar, indicating that scrolling is required, to locate other display content. You'll use the mouse to manipulate the scroll bars, and make other portions of the display visible.
• A mobile display will have an entry box, and an on screen keyboard. The onscreen keyboard will occupy a fixed amount of display space, with the entry box occupying the available remainder.
• The mobile display won't have scroll bars - if other portions of the display are not immediately visible, you'll use your finger to scroll around the screen. If you are not familiar with screen layout, you'll have to scroll around, aimlessly.
• The "Publish" button will be somewhere near the entry box - but depending upon screen size and orientation, may not be immediately visible. You may have to scroll around the screen to find the "Publish" button.
• People not used to using a mobile computer may be unable to find the "Publish" button. Finding other display content that may appear to replace the "Publish" button, they may be confused when their comments are not published, and report that their comments disappeared.

Both the authentication sequence (when authentication is required), and the CAPTCHA entry sequence (when a CAPTCHA is involved), when involved in mobile computing commenting, will make the comment publishing process even more complicated. The authentication sequence may be more complex, if the browser in use has a problem with Blogger authentication - and "third party" cookies.

Since most blogs are designed primarily for non mobile computer use, commenting using mobile computers may not be obvious, for a while. Many readers may simply not publish comments, to the same activity level, when using their mobile computers.

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Stats And The "Don't track your own pageviews" Option On Mobile Computers

As mobile computing becomes more popular, we're starting to see questions about use of the Blogger dashboard on mobile computers (iPhone / iPod, PDA, smart phone), in Blogger Help Forum: Something Is Broken. Most recently, we're seeing people trying to use Stats, and the "Don't track my own pageviews" option, with Blogger on mobile computers.

Problems with Stats and the "Don't track ..." option are not unknown, in the past. We've helped many blog owners with this setting, which is sensitive to cookie and script filtering in general - and to "third party cookies" in particular. "Third party cookies" may be filtered in any of several places, any which will interfere with "Don't track ...".

The "Don't track ..." option, when seen as a problem with "full size" computers (desktop, laptop / notebook), may involve any of various "layered security" settings. In general "full size" computers use a somewhat standard software infrastructure. While any of several operating systems (Apple / Macintosh, Chrome, Linux, Microsoft Windows), and various browsers (Chrome, Firefox, Internet Explorer, Opera, Safari) make use of Blogger an occasional challenge on "full size" computers, there is some common features between the various operating systems and browsers.

With the various "operating systems" and browsers on mobile computers, we're seeing more discrepancies in features offered. In particular, not all "mobile computers" have explicit settings to allow / disallow "third party cookies" - or even cookies and scripts, in general. If these settings are not present, it's likely that these computers do not support such details as "third party cookies".

Without the availability of "third party cookies", Blogger can't support the "Don't track ..." option. Here, I'll note that this option is specific to each individual browser, on each individual computer. One must set the option - and browse the specific Blogger blog - using the same browser, for the option to work. This is not an option that can be set on a per user basis, and apply to all browsers used by a specific user.

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